Vincent D. D’Agostino
JCPenney Catalog Manager
Mount Pleasant, MI 48858

March 21, 2011



Ms. Barbara Bartell
Apartment 999
1021 S. Franklin Street
Mount Pleasant, MI 48858

Dear Ms. Bartell

Your business with us over the past 5 years has been very much appreciated. We always look forward to serving you in our store. Thank you for being such a loyal customer.

We have recently received your request for the catalogs that were printed in the last year. Unfortunately we cannot fulfill this request. As of right now we only offer the current seasons catalog to our customers. We have catalogs dating back to 2000 available online, although very few of the products can be ordered anymore. We apologize for this inconvenience.

In order to keep your goodwill, a coupon good for $20 towards your next purchase here at our store has been enclosed with this letter.

Thank you once again for being such a loyal and caring customer over the years. Our main goal is to satisfy our customers. We hope to continue to do business with you in the future.

Sincerely,




Vincent D’Agostino
Catalog Supervisor

Enclosure